End of Life and End of Support Notice
3DP Unlimited LLC d/b/a 3D Platform (“3DP”) at its sole discretion will, from time to time, declare any 3DP printer (“3D Printer”) and other products (collectively referred to as “Products”) to be obsolete, or discontinue the manufacture of any products that reach the end of their sales, support, and product lifecycle (“End of Support”). 3DP will continue to actively support its Products using commercially reasonable efforts until the End-of-Support date. 3DP will stock replacement parts, and make appropriate repairs during that time.
3DP will not be obligated to provide further support once the End-of-Support date is reached, except to those customers with valid warranty or contract extensions. 3DP will maintain Products and support through the life of all contracts currently in place.
After the End-of-Support date, 3DP reserves the right to no longer manufacture or stock replacement parts and all support will be done solely on a commercially reasonable efforts basis.
If you are an owner of an active or retired 3D Printer and need support, please contact our support team via our dedicated support site by clicking on the ‘Support’ button at the top of our website.
Product Family | SKU's | End of Sale | End of Support | Replacement Product |
---|---|---|---|---|
3DP1000 – Gen 1 | 3DP1000-AB2-0000-0 3DP1000-BA2-0000-0 3DP1000-BA1-0000-0 |
April 2015 | December 2018 | 3DP1000 – Gen 2 or Rebuild Program |
3DP1000 – Gen 2 | 3DP1000-BB1-0000-0 3DP1000-BB2-0000-0 |
October 2015 | December 2018 | 3DP1000 – Gen 3 or Rebuild Program |
3DP1000 – Gen 3 | 3DP1000-BB2-PAC6615 3DP1000-BB2-0000-2 |
April 2016 | December 2018 | [Classic] Workbench or Rebuild Program |
[Classic] Workbench | 3DP1000-BC2-0100-3 | April 2017 | May 2019 | WorkSeries Family or Rebuild Program |
2017 Rebuild Program | 3DP-UPGRADE-001-WB | July 2017 | May 2019 | WorkSeries Family Or 2018 Rebuild Program |
WorkSeries 100 | 3DP100-1S5A*-A**0*-000 | TBD | TBD | TBD |
WorkSeries 200 | 3DP200-2S5*2-A**0*-*00 | TBD | TBD | TBD |
WorkSeries 300 | 3DP300-2E7*2-A**0*-*00 | TBD | TBD | TBD |
WorkSeries 400 | 3DP400-3P7*2-A**0*-*00 | TBD | TBD | TBD |
2018-20 Rebuild Program | 3DP-UPGRADE-002-WBP 3DP-REBUILD-EXPRESS |
TBD | TBD | TBD |
Nothing within this notice shall supersede the standard Sales Order Terms & Conditions or the Standard Warranty.